Red Wing Trading Post Information List

Will Red Wing Trading Post respond to all of my emails, letters, questions and orders?
Yes!
We really enjoy talking to everybody about Red Wing! We will always try to respond within two working days, and we can usually respond the same day that we receive your communication.
Our preferred mode of communication is email and we will send an email response to you. If you have not received an email response within two working days, the problem is probably not that we haven't received your communication or that we haven't responded, but rather that our response never got to your email inbox.
Although very infrequent, we have experienced some problems with some email services that are consistently not delivering our emails. Such services include MSN, Hotmail, Yahoo, Prodigy and additional non-fee-based email services. If you are using one of these services, or a related free service, then it may likely be that the service is not delivering Red Wing Trading Post emails to your inbox. The problem may be caused by the Spam filtering tools that these services use. Much like trying to swat a mosquito with a sledgehammer, these error-prone Spam filtering tools do filter much Spam, but also tend to erroneously filter many valid and legitimate emails, like those from Red Wing Trading Post.
To fix this problem, please check your bulk email folder (available on some services,) consult with your email service provider, indicate that you wish to receive emails from redwingtradingpost.com, or provide us an email address that uses a different email service, so that our email responses will be delivered to you.
Also, if you have not received an email response from Red Wing Trading Post within two business days, then please send us your message again to let us know.
Thank you, we appreciate both your time and your patience!
Does Red Wing Trading Post send Spam, Spoof or Phish emails?
No.
A Spam email is an unsolicited, and usually unwanted, email sent in bulk to a wide variety of real or contrived recipient email addresses. A Spoof email is a type of Spam email where the return or other email addresses are falsified in order to confuse the email recipient. A Phish email is a type of Spoof email with additional falsified content intended to further confuse the recipient with the intended purpose of committing a crime like monetary or identity theft. Spam, Spoof and Phish emails are unethical and frequently illegal.
Red Wing Trading Post has never sent, nor will ever send, a Spam, Spoof or Phish email. Should you ever receive an email with questionable content that appears like it came from redwingtradingpost.com, please know that the email is a Spoof or Phish email that had been falsified to make it look like it came from redwingtradingpost.com and we did not send it. Please delete any such emails that you receive and never respond to them to help protect yourself.
At Red Wing Trading Post, we continue to support efforts to reduce or eliminate these unethical emailing practices. Someday together, we all may succeed in building a more healthy and wholsome internet.
What do your terms mean when you are describing the condition of an item for sale?
While all the various terms that are used to describe the condition of a piece of stoneware or pottery can easily fill a large book (and there are books dedicated to this field!) the following description concisely reviews the terms we are likely to use most often.
If an item is pretty much in the same condition as when it was first purchased, we call that item mint. If an item is dirty, has an attached sales sticker or is otherwise obscured or marked, we still will refer to that item in mint condition. Now, since all stoneware and art pottery shops produce items by hand, small variations in quality of mint condition items will still be found. For instance, if a vase has a smudge or a small piece of clay missing under the glaze and it is obvious that the item was originally made and sold that way, the item is still in mint condition. The term pristine mint refers to an item that not only is mint, but is in all other ways without blemish, problem or defect. These items would be amongst the better made by Red Wing. An item in near mint condition has some very minor defect, otherwise it would be mint. An item in excellent condition (e.c.) means just that, it is excellent, perhaps with minor problems.
Various terms describe the condition of a piece that is not damage. A glaze skip is an area of clay that the manufacturers didn't cover in glaze. Skips happen quite often. A pinhole is a very minute glaze skip, usually caused by a bubble in the liquid glaze.
Various terms describe damage to a piece. Crazing is a grouping of very narrow cracks in the glaze without affecting the clay underneath the glaze. Crazing generally happens naturally and is a sometimes desired attribute, a demonstration of its age. Dark crazing or dirty crazing is crazing which is stained or soiled so it appears darker.
A hairline is a very narrow, non-branching crack in the clay of an item that does not go all the way through the width of the clay. A crack does go all the way through the piece and may either be a tight crack where the two sides closely abut or an open crack which shows a separation between the sides. A crow?s foot is a hairline which branches once, while a spider is a hairline which branches more than once.
A chip is a missing piece of clay. A flake is a very flat chip. A glaze flake is a flake where only a piece of the glaze is missing rather than a piece of clay. Fry is a condition demonstrated by some deterioration in the coloration underneath one or more glaze flakes.
Finally, an item may have been repaired or shows a repair. A repair is damage that has been fixed. Some repairs are very good and quite invisible while some aren?t. Repairs generally require additional description.